Refund policy
Last updated: July 2025
Our Policy
Revane accepts return requests only for items that arrive damaged, defective, or incorrectly fulfilled. We do not accept returns for change-of-mind purchases.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at Support@revane.us with:
- Your order number
- A clear photo of the item and its packaging
Requests submitted outside this window or without photo documentation cannot be processed. If your claim is approved, we will offer a replacement or full refund at our discretion.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of approval. Shipping fees are non-refundable unless the error was ours.
Return Shipping
If a physical return is required, customers are responsible for return shipping costs unless the item was defective or incorrectly sent. We recommend a trackable shipping method — we are not responsible for items lost in transit back to us.
Non-Returnable Items
The following are not eligible for return or refund:
- Items returned without prior approval
- Items not in original condition or packaging
- Requests submitted beyond the 48-hour damage window
- Orders where delivery was confirmed but marked as non-received without a carrier investigation reference number
Contact
Email: Support@revane.us
Please include your order number and a description of the issue. Our team responds within 1–2 business days.